Organisation

Our drivers

We have 1,500 drivers to our disposal, as well as 1,250 vehicles. Our drivers are a reflection of Dutch society. Some of them have more than 30 years of experience, others are young students who drive a cab in the weekend.

Our drivers have to meet strict requirements.

Our drivers are not on the pay-roll, they are all entrepreneurs. Our drivers have to meet strict requirements. They all possess:

  • A drivers pass (statutory part of the registration certificate)
  • Tram lane dispensation; the right to make use of the tram and bus lanes (Amsterdam Municipality, CCV)
  • Certificate of Good Conduct (dated within three months before the drivers pass)

Also our drivers took a psychological test and followed an internal TCA course. During this course a lot of attention is paid to customer service, street map knowledge and dealing with the FMS Terminal (our ride conciliation system and accepting orders). Besides the TCA course our drivers also followed a resistance training on aggression and prevention in 2014. This training  was given by AndersVeilig. They do this in collaboration with Arie van Os & Partners.