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FAQ

Please read this notice carefully before using the site. This governs the use you make of the site and all the material on the site.

Ordering a taxi

What information do I have to provide with my order?

In any case, have the street name and house number ready so we can be of service to you quickly.

Can I order a taxi for a specific time?

Yes, you can book a TCA taxi for any time of the day.

How do I know if my order has been processed?

You can check this via the switchboard by calling +31 (0)20 777 7777.

Can I book a TCA taxi from a metro and/or train station?

Yes, you can, but only if you can provide a specific address + house number.

How long do I have to wait after I have ordered a taxi?

The average waiting time is 5 to 10 minutes. In abnormal weather conditions, at night, outside the A10 ringroad and during rush hour, it may take a little longer.

Do I get a confirmation after ordering a taxi?

Only if you ordered the taxi with your mobile phone. You will receive a text message when the taxi is on its way.

Will I receive a confirmation of my order by text message if I have not provided a complete address?

No, unfortunately we cannot send you a text message in that case. If you have any doubts about the address, we advise you to contact our switchboard. Perhaps our dispatchers can help you out.

If I’m standing on the street and I don’t know the street name or house number, can I order a taxi?

If you do not know the street name or house number, please contact our switchboard. Perhaps our dispatchers can help you out. Another option is to use our TCA app. The app can use GPS to try and determine your location. In such a case, you can also contact the driver.

Can I be picked up anywhere in the Netherlands?

This is only possible if you have a corporate account. Please note that it may take longer for the taxi to arrive in such cases.

Rates

Does TCA have a fixed rate for Schiphol rides?

Yes, at TCA, a ride to Schiphol from Amsterdam City Centre, Amsterdam-Zuid, Amsterdam-West and Amsterdam-Oost costs € 40, and a ride from Amsterdam-Noord, IJburg and Abcoude to Schiphol costs € 45 at most. For more than four persons, a surcharge of € 5 per taxi applies.This surcharge also applies to the return journey. Read the Terms and Conditions here.

Can I agree on a fixed price in advance?

Yes. Every TCA driver usually uses the taximeter but, if you want, you can agree on a price with the driver when you get in. Once the meter is running, this is no longer possible.

Is there a price difference between a sedan, station wagon and/or minibus?

Sedans and station wagons are subject to the same rate. Different rates apply to minibuses. See our rates for more information.